For today's episode, we have Business Mentor and Operational Consultant, Chris Maimone.
Throughout Chris' career, he learned critical elements of sustaining a strong culture, operational systems for coaching and sustaining superior quality, and customer service.
In 2011, Chris began his career with one of the largest collision repair companies in Southern California, Marco's Collision Centers. He was the Director Of Operations at their largest location, which required clear communication, and coordination with all departments. Chris always believed in being hands-on and creating opportunities to improve the company. This resulted in receiving national awards relating to superior quality, and customer service.
In 2014, Chris joined Service King Collision Centers. He was the first to be selected to the Quality Assurance Team Southern California. He helped create the quality expectation through hands-on inspections, national workshops, and training courses.
In 2017, Chris was promoted to Quality Assurance Team Lead for the Western United States. He was the direct point of contact regarding repair standards for several OEMs. He enjoyed helping teammates develop their critical thinking skills and overall knowledge.
From 2017 to 2018, Chris was on the Program Advisory Committee Board at Universal Technical Institute in Long Beach, California. With the help of other industry leaders, they gave recommendations on how to improve their curriculum. Chris also looked to help motivate their students and assisted with jump-starting their careers.
From 2018 to 2020, He was on the Board of Directors for Acquisitions and construction projections with the Maimone Group and LM Properties. The skills he learned at Marco's and Service King made him a critical part of their team.
Chris has been a keynote speaker for Universal Technical Institute, and he has spoken to the students at California Lutheran University.
In 2020, Chris was a motivational speaker at the VeriFacts Symposium which was a highly recognized national company known for setting standards in quality. He spoke about medical journey and overcoming obstacles. He also talked about the importance of sustaining a quality product when repairing vehicles.
In 2021, Chris began consulting with a three-location collision center located in Southern California. His goal was to improve processes to assure all locations were mainstreamed by integrating several key processes he learned throughout his career. This resulted in better customer service ratings, improved quality, and an increase in client retention.
In 2022, Chris was featured in Fender Bender Magazine, and they are doing monthly podcasts. He will be speaking at SEMA this November.
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